SMS Terms & Conditions and Privacy Policy

Premier Primary Care LLC ("Premier Primary Care," "we," "us," or "our") uses text messaging (SMS) to communicate with patients, prospective patients, caregivers, and other individuals who choose to communicate with us by text.

This SMS Terms & Conditions and Privacy Policy explains how our text messaging program works, how you may opt in or opt out, and how information associated with SMS communications is handled.

1. SMS Program Description

By opting in to receive text messages from Premier Primary Care, you may receive messages related to customer care and your interactions with our practice, including, as applicable:

• Responses to inquiries
• Appointment or scheduling communications
• Service-related information
• Follow-up communications
• Practice or care-related notifications
• Other communications you have requested or agreed to receive

Marketing or promotional text messages, if used, are treated separately from service-related communications and are subject to applicable consent requirements.

2. Consent to Receive Text Messages

Premier Primary Care obtains consent before sending SMS communications when consent is required.

You may provide consent through an approved method offered by Premier Primary Care, including verbally by telephone, in person, through a written or electronic form, or through another authorized opt-in method.

Providing consent to receive marketing or promotional text messages is not a condition of receiving healthcare services from Premier Primary Care.

3. Message Frequency

Message frequency varies depending on your interactions with Premier Primary Care and the communications you have requested or agreed to receive.

Premier Primary Care does not guarantee that a particular number of messages will be sent during any specific period.

4. Message and Data Rates

Message and data rates may apply.

Your wireless carrier's standard messaging and data charges may apply to messages sent or received as part of our SMS program.

Premier Primary Care is not responsible for charges imposed by your wireless carrier.

5. Opting Out

You may opt out of SMS communications at any time by replying:

STOP

to a text message from Premier Primary Care.

We may also recognize other clear requests to stop messages, including CANCEL, END, QUIT, UNSUBSCRIBE, OPT OUT, or other language that clearly communicates your desire to stop receiving messages.

After an opt-out request is processed, you may receive one final message confirming that you have been unsubscribed. No additional messages subject to that opt-out will be sent unless you subsequently provide appropriate consent to receive them again.

You may also contact Premier Primary Care directly for assistance with your communication preferences.

6. Help and Support

For assistance with SMS communications, reply:

HELP

or contact Premier Primary Care:

Phone: (864) 376-1599
Email: info@premierpcsc.com

7. Marketing Text Messages

Where Premier Primary Care offers marketing or promotional text messages, you may choose not to receive them.

Choosing not to receive marketing text messages does not prevent you from receiving healthcare services from Premier Primary Care.

Where permitted by applicable law and your communication preferences, Premier Primary Care may continue to contact you regarding non-marketing matters, including communications related to services you have requested or other appropriate healthcare or administrative communications.

8. SMS Privacy

Premier Primary Care respects the privacy of individuals who communicate with us by text.

Information collected in connection with our SMS program may include:

• Your name
• Mobile telephone number
• SMS opt-in and opt-out records
• Message history
• Date and time of communications
• Other contact information you voluntarily provide

We use this information to administer SMS communications, respond to inquiries, maintain communication preferences, provide requested information, and support appropriate practice operations.

9. No Sale of SMS Consent Information

Premier Primary Care does not sell or rent your mobile telephone number or SMS opt-in/consent information.

Mobile telephone numbers and SMS opt-in or consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be disclosed to service providers that assist Premier Primary Care in operating its communications systems when necessary to provide those services and subject to appropriate privacy and security requirements.

Information may also be disclosed when required or permitted by applicable law.

10. Healthcare and Sensitive Information

Text messaging may not always be a secure method of communication.

Please do not use SMS for emergencies or urgent medical concerns.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

Premier Primary Care's handling of protected health information is governed, where applicable, by our Notice of Privacy Practices and applicable federal and state privacy laws.

This SMS Terms & Conditions and Privacy Policy does not replace our Notice of Privacy Practices.

11. Security

Premier Primary Care uses reasonable administrative, technical, and physical safeguards appropriate to the information and communication systems we use.

However, no text messaging or electronic communication system can be guaranteed to be completely secure.

12. Record Retention

Premier Primary Care may retain SMS consent records, opt-out requests, communications, and related information for as long as reasonably necessary for business, operational, legal, compliance, or recordkeeping purposes.

13. Changes to This Policy

Premier Primary Care may update these SMS Terms & Conditions and Privacy Policy from time to time.

When material changes are made, we may update the effective date shown at the top of this page and provide additional notice when appropriate.

Continued participation in the SMS program after an update is subject to applicable consent requirements and your communication preferences.

14. Contact Us

If you have questions about this SMS program, this policy, or your communication preferences, please contact:

Premier Primary Care LLC
Phone: (864) 376-1599
Email: info@premierpcsc.com